Enforced disconnection of the ISDN network by Telstra began on 31 September 2019.
Element14’s call centre, based in Chester Hill NSW, is a critical part of its business infrastructure fielding orders from across Australia. The internal IT team was faced with the challenge of auditing its 8-year-old IP network and selecting a new technology that would meet its business goals.
After determining a replacement technology, Element14 would then need to migrate off ISDN without any downtime or business disruption.
The business wanted to act swiftly to avoid being caught in the bottleneck of premises needing new or relocated Telstra lines.
MobileCorp audited the existing infrastructure and proposed a transition from ISDN to Telstra Business SIP.
SIP would not only future-proof the Sydney data centre, it would also allow the adoption of unified communications tools.
After collaborating with the UK and Singapore Offices for project approval, all ISDN 30 lines were migrated to a Telstra Business SIP solution with an Ethernet MAN Single Uplink.
The SIP solution offered high speed data connectivity, scalable bandwidth, and redundancy options.
MobileCorp projected managed the migration to pre-empt ISDN disconnection. We coordinated onsite technicians and cabling work, and executed the cut over to SIP with minimal disruption and downtime.