COATES HIRE

Zero-touch deployment of rugged device with custom profile and apps Australia-wide

OUTCOME

MobileCorp built custom code to automate installation of a Telstra MDM profile. This enabled the project to be completed in 12 weeks, with a personalised zero-touch deployment to 950 end users across 114 locations.

Coates Hire is Australia’s largest equipment rental company with branches in over 150 locations Australia-wide, 1800+ employees, and over 1 million pieces of equipment across 21 categories.

The equipment hire business combined with Coates’ team of specialists and engineers help industry to construct landmark buildings, roads and parks. 

Sites: 114
Users: 950

Challenge

Coates Hire had a requirement to deploy 950 ruggedised devices to field-force service technicians.

The device needed to be locked down to corporate-approved apps, enrolled in Coates’  VMWare AirWatch environment, and connected to Telstra plans.

The Coates internal IT team had drawn up a 67-step deployment process which took 60-90 minutes to complete for the set-up of each device. On this timeframe, implementation would take up to 1425 hours or 25 business days. Unable to absorb this operational demand internally,  Coates Hire looked to outsource the project.

Solution

MobileCorp’s mobile device management (MDM) inhouse engineers built a computer script to automate the profile installation. This reduced the deployment process from 67 steps to 19, and reduced the set-up time from 90 minutes to 20 minutes with multiple devices being staged simultaneously.

The steps included enrolment in the Telstra VMWare AirWatch platform (T-MDM), adding end user credentials and Google account, disabling bloatware and browsers, and installing 11 apps. Three of these were custom apps for stock count, site inspections and a barcode scanner. 

The devices were locked in kiosk mode to ensure corporate-related use.

MobileCorp’s managed mobility team procured the Telstra Tough devices, installed screen protectors, and connected the device to Telstra mobile service plans.

The project was completed in 12 weeks with a personalised deployment to each end user across 114 locations for an ‘out of the box’ experience.

An asset register of user details and device information was also provided to Coates Hire.

Outcome

  • Project completed in 12 weeks The build of custom coding to simultaneously stage multiple devices allowed the project to be completed from procurement to end user deployment within 12 weeks exceeding Coates Hire expectations. 
  • Secure kiosk-mode devices Utilising the VMWare AirWatch kiosk mode, MobileCorp could lock down the device to corporate-related tasks which delivered benefits in workplace safety, prolonged device longevity, and reduced usage expenditure.
  • End user ‘out of the box’ experience With 950 service technicians of varying ages and mobile literacy, it was important for productivity and adoption that end users were able to switch the device on and work.
  • Asset Inventory An asset register of end user details and device information was collated and provided to allow ongoing asset management. 
  • Longevity of device life The Telstra Tough device with fitted screen protector was fit for purpose for service technicians working in the field on construction projects being dust-proof and water resistant.
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