Telecom expense management delivers 15% savings for Ingham's

Challenge

Solution

Outcome

• 15 percent savings: Visibility of usage allowed dormant devices and service plans to be identified and cancelled, or retrieved and redeployed. Exception reporting identified abnormal and excess charges which were followed up with employees. The result was a 15 percent reduction in Ingham’s monthly bill. 

• Cost centre accountability for expenditure: Accurate allocation of expenditure and usage by cost centre resulted in awareness, vigilance and accountability from line management. 

• Employee responsibility for usage: It’s easy for costs to skyrocket… if no one’s watching. The simple act of employees knowing their mobile bill was visible to their manager reduced unauthorised use. Employees also became auditors for the company by questioning unexpected charges on their individual bills. 

• Compliance to corporate mobility policy: Visibility resulted in the decline of unauthorised usage and minimised outside-plan excess charges. 

• Accurate forecasting, budgeting and cost allocation: Business intelligence insights and trend reporting informed accurate forecasting and budgeting. Accurate cost allocation allowed ‘dumping’ costs in the IT budget to be eliminated.