Emergency SOS via Satellite is now available in Australia

Five members of a family were trapped in a van during the Maui wildfires. According to Michael J. Miraflor's post on X the wildfires "abruptly ignited in their vicinity." Fortunately, one individual among the van's occupants had an iPhone 14. "No cell service, so Apple Emergency SOS was the only way they could get in contact with first responders. It literally saved their lives," he wrote.

Vehicles caught in Maui wildfires, Hawaii

Los Angeles National Park, San Diego

July 2023

Juana Reyes fell when a trail collapsed beneath her in the Los Angeles National Forest resulting in a broken ankle.  "All I can remember was yelling, 'My foot,' and trying to get up, but I couldn't. The pain was just so unbearable." The group Reyes was with decided to call for help, only to realise their cell phones were out of range. Thankfully one hiker had an iPhone 14 and was able to activate the SOS via Satellite function and a helicopter was sent to the rescue. "It was definitely a lifesaver and worth every investment. It was my saving grace," said Reyes pictured below with the phone and her rescuers.

Juana Reyes with rescuers including Mike Leum from LA County Sheriff's Office

Grand County, Utah

August 2023

A 38-year-old woman was hiking in the Mary Jane Canyon with her dog when flash flooding occurred. The woman  tried to reach higher ground, however, she and her dog were swept about 150-200ft (50 metres) down the canyon gorge by raging waters before reaching a sand bank. Stranded on the bank the woman quickly activated her iPhone’s Emergency SOS feature, which was received as a GPS location but without details about her emergency situation.

Rescuers  deployed a search team on foot and a helicopter to scan the canyon. The helicopter crew spotted the woman’s dog about two miles downstream from the coordinates sent by the SOS message. Although unable to land in the treacherous canyon terrain, they were able to guide rescuers on the ground. When found, the woman was covered head to toe in mud and missing her shoes. She told rescuers she believed her SOS text had failed to send, so she began making her way out of the canyon on her own. 

Mary Jane Canyon, Moab, Utah

McBride Canada

2023

How does SOS Satellite Calling work?

Satellite networks are also known as Non-Terrestrial Networks or NTN.

NTN use satellites to enable 2-way interaction over mountains, deserts, or in the middle of the ocean, to eliminate communication blind spots.

With a terrestrial ground-based network, your mobile phone connects to the closest cell tower using radio waves. There are many reasons why this connection could be disrupted, but in remote and regional Australia, the most common cause is distance from the nearest tower combined with natural barriers, like geography and vegetation.

With an NTN,  when a user initiates a call or SMS their device communicates with satellites overhead. These satellites relay the signals to ground stations and then in turn to terrestrial cell towers for connection with the intended recipient.

The NTN bypasses the terrestrial network barriers of geography and distance from a tower. So long as the user has a 90 degree clear view of the sky, connection with a satellite passing overhead is possible.