MobileCorp unveils new IT Managed Service packages for SMB customers

Managing IT operations presents a unique set of challenges for small businesses.

Limited resources, rapid technology changes, and escalating security threats can make it difficult to maintain an efficient and secure IT environment. 

At MobileCorp, we manage the mobile fleets of hundreds of Telstra's business customers, and being in this position has made us acutely aware of the challenges our SMB customers face in managing their IT operations with limited resources.

We have now bought to market two IT Managed Services packages - Essentials and Enhanced. These bundles of IT services are designed specifically for our SMB customers providing responsive expert helpdesk support and cyber security best practice at a cost-conscious price point.

Why IT Management is So Difficult for Small Businesses

The scope of IT operations is broad and is constantly growing.  With limited resources and fewer staff, it’s tough to keep systems running smoothly while also keeping costs low. Here are some of the most common IT issues SMBs are likely to encounter:

#1. The hidden complexity of IT 

Businesses who have managed to get by with basic IT setups in the past, are finding that today’s technological landscape is a whole new ball game. From cloud storage to cybersecurity, IT operations are no longer just about keeping a computer running. They involve multiple layers of complexity that are often hidden until something goes wrong—like a cyberattack or system failure. Suddenly, it becomes clear that IT management isn’t just a side job; it’s critical to your business’s survival.

2. #Lack of In-House IT Expertise

Without a dedicated IT team, small businesses often rely on a single operator or on non-IT staff to manage technical tasks. This lack of expertise can result in improper system configurations, inefficient troubleshooting, and a higher likelihood of security vulnerabilities. It can also lead to longer downtimes and frustration.

#3. Confronting Cybersecurity Threats

Cyberattacks are increasingly targeting small businesses due to their often weaker security measures. Managing cybersecurity is not a 'set and forget' and requires constant monitoring and management.  With limited resources for cybersecurity, small businesses may struggle to keep sensitive data safe from hackers, malware, and phishing attacks.

#4. Scope of IT workload

The scope of the IT workload has skyrocketed in the past five years. Prior to the pandemic many SMBs worked from one office space with onsite servers and desktops. It was a simpler time with a  network infrastructure that was easier to isolate and protect. Now with our distributed workforces and cloud-based applications - not to mention the rise of the cyber threat - the IT workload has been multiplied many times over.

#5. Limited Budget

Small businesses often operate with tight budgets, making it challenging to invest in high-quality IT infrastructure, software, and skilled personnel. This limitation can lead to compromises in technology choices and may affect the overall efficiency and security of the business.

MobileCorp launches Managed IT Services Essential and Enhanced packages 

MobileCorp has developed two IT Managed Service packages specifically for businesses with up to 50 seats.

Essentials provides all the core support and security your business needs. It features 24/7 system monitoring and alerts, patch management and security updates, M365 admin, email security support and a team of engineers to provide unlimited remote support.

Enhanced provides additional cyber security third party tools including password management and advanced email filtering and phishing protection. It also includes Microsoft Intune mobile device management and a daily M365 cloud backup.

Aside from these two packages, MobileCorp offers a customised IT service to meet the specific needs of your business. Choose from eight modules covering end user management, and systems management. 

Why you should consider MobileCorp for your IT management 

Managing IT operations is one of the biggest headaches for small businesses. Every hour spent troubleshooting tech issues often equates to many hours of lost productivity. 

But here’s the good news—you don’t need to be an IT genius or break the bank to get your systems under control. 

MobileCorp's expansion into IT Managed Services arose from working with our customers on the mobility management and observing the challenges that many of our customers have found themselves facing," explains MobileCorp Head of IT, Jim Joannou.

Here are five reasons why you might choose MobileCorp as your IT Managed Services provider:

#1. One Vendor across the Entire End User Experience

One size does not fit all in IT. MobileCorp has capability and capacity in all the areas of IT you would expect and there are also benefits to having one vendor across the connectivity and IT communications infrastructure of an organisation. These include knowledge-sharing, system integration, and producing a unified end user experience.

#2. Cost-Effective Expertise - like having an inhouse team

MobileCorp is like having an inhouse team at less than the cost of one fulltime in-house IT professional. You get to access a team of experts working to SLAs at a fraction of the cost. You pay for services as needed, avoiding the overheads of full-time staff.

#3. Access to the Latest Technology

IT service providers specialise in keeping up with the latest tech trends and tools. By outsourcing, you gain access to cutting-edge solutions without having to research or invest in the latest hardware or software on your own.

#4. Frees you up to Focus on Core Business 

When you outsource your IT needs, you free up time to focus on what matters most—growing your business. Instead of troubleshooting tech issues or managing software updates, you can let professionals handle the technical side while you concentrate on your business operations.

#5. Improved Security and Compliance

No more keeping your fingers crossed that you fly under the radar of cyber criminals. Essential 8 security best practice is part of the MobileCorp IT Managed SErvice offering. We are ACSC Essential 8 Maturity Level 3 as independently audited by Cyber GRX. We also hold ISO 27001:2022 Information Security Management Systems, and ISO 9001:2015 Quality Management Systems.

"We have the unique advantage of already managing mobility and connectivity solutions for our customers. Expanding into IT management and cyber security is a natural shift.

MobileCorp is perfectly positioned to provide expertise across the entire information and communications requirements of a business, whether on-premise, in the cloud, or both."

Jim Joannou, MobileCorp Head of IT

Recognising when it's time to outsource your IT

At some point, trying to manage the many responsibilities of your IT inhouse may no longer be enough.

If these issues are plaguing your business, it may be time to consider outsourcing.

• Frequent downtime: If your systems are constantly going down, and you’re unable to find the root cause, an IT professional can diagnose and fix the problem quickly.
• Security fears: If your business has suffered a cyber-attack, or if you’re worried about your current security posture, outsourcing is a smart investment. Nothing destroys a business faster than a security breach especially if it involves loss of customer data.
• Scaling issues: As your business grows, you may need help upgrading your systems or integrating new technology. Alternatively, you may see more value in your employees working on the business, rather than on the business IT infrastructure.