Or the person who is 'on call' over the Christmas break, drops their phone and smashes the screen.
And we won't mention devices going missing, last seen in an Uber after the Christmas party.
What can be done to sort these issues out over the holiday season?
If you are a MobileCorp customer, you can simply log a ticket with us in your usual way and we will action all requests, interacting with Telstra, providing communication about progress, and resolving to an outcome.
We have direct access to Telstra's systems to action your requirements quickly.
If you are not a MobileCorp customer and your business does not have a Telstra partner assigned, you might wish to consider reaching out to MobileCorp to organise this prior to the holidays.
Without a Telstra Partner assigned to your account, you should contact Telstra directly on the numbers below if you have a mobile or fixed line emergency during the holidays.
TELSTRA BUSINESS AND ENTERPRISE CUSTOMERS ONLY:
Telstra Enterprise Customers
Telstra Business Customers
Please note that Telstra will only take instructions from an AUTHORISED REPRESENTATIVE associated with your Corporate Account, as listed on Telstra records. End users - even senior executives - will be unable to obtain assistance.
MobileCorp is the Telstra Mobility Partner of the Year 2023. As Australia's leading Telstra Mobility Partner, we are trusted by Telstra to manage the mobility requirements of enterprise and business customers.
MobileCorp is available to assist our valued customers throughout the holiday season with the exception of the three Public Holidays
On week days which are not Public Holidays, the MobileCorp support team is available during normal business hours, 8.30am-5pm.
All the Australian carriers observe an Embargo period over Christmas and New Year. Some services are not available at all, and others may take longer than usual to be applied.
Another issue that may arise surrounds who is requesting the change. Carriers will only take instruction from a Corporate Authorised Representative as listed on your corporate contract. Ordinary end users - including senior executives - will be unable to obtain assistance.
Generally it is Internet and Network services and bulk voice orders that can not be actioned during the holidays. Faults and mobile services are generally available, except on public holidays.
The Telco Holiday Embargo period primarily impacts fixed line and network services. The following services will be unavailable over the period.
| Internet Services | Fibre, NBN, or other broadband internet connections, cabling and connectivity are unable to be actioned. |
| Network Services | Relocations, reconfigurations, hardware or software upgrades; Adds, Moves and Changes to fixed lines. All unable to be actioned. |
| Voice Services | Provisioning of new hosted phones systems / VoIP, new numbers and porting of numbers from one carrier to another. Unable to be actioned. |
| Faults | Fault restoration activity is exempt from the network embargo period and can be lodged as normal with service providers. |
| Mobile Services |
There is no embargo period for Mobile Services however delivery of some products may take longer than usual. For services on a corporate account, instructions will only be accepted from a company's Authorised Representative. Typical mobile services which continue throughout the holiday period are:
|
| Support |
Telstra provides a level of support during the telecommunications embargo window, however, they may be unable to action some requests, and response times may be delayed. MobileCorp customers will continue to receive full support across all telecommunications issues from our in-house Support Team during the Embargo Period, with the exception of public holidays. |
| Managed Services | MobileCorp continues to provide full support across our Managed Mobility Services including Telstra Carriage Management, Telecom Expense Management, Telstra Enterprise Wireless Managed Service, Cradlepoint Managed Service, Access4 Managed Service, Managed IT, Managed Desktop, UEM and EMM, across the holiday period, with the exception of the Public Holidays. |
MobileCorp provides day-to-day operational management for corporate mobile devices with a Telstra SIM service.
Our Managed Mobility Service (MMS) realises cost optimisation and service delivery outcomes throughout the telecom life cycle. We will:
We do not manage any individuals or Telstra consumer plans/services.
To have MobileCorp assigned to your business as your Telstra partner there is some documentation that needs to be provided to Telstra which will give MobileCorp authority to make changes on your behalf to services on your account.
If you are interested in a Managed Mobility service with MobileCorp call 1800 243 252. More Info
MobileCorp is an enterprise ICT solutions company with a mission to deliver our customers a communications technology edge. We provide Managed Mobility Services, Enterprise Mobility Management, Complex Data and IP Networks, and Unified Communication solutions. We have a proven track record providing managed services for Australian enterprise and business, and we are a Telstra Platinum Partner.