MDM-UEM Management

Managed Service to Automate,
Secure and Outsource
Your Mobile Endpoint Management

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MobileCorp MDM UEM Managed Service

MobileCorp provides an MDM or UEM managed service for smartphones, tablets, laptops, IoT devices and PCs.

We have thousands of devices under management for Australian enterprise and business customers.

From building a UEM instance, through testing and deployment, to ongoing management and service desk, MobileCorp has accredited highly skilled UEM engineers to deliver your UEM environment.

Our managed mobile services and solutions include:

Audit and Remediation

Due diligence audit of existing instance for threats, security lapses, and performance limitations
Remediation services to repair, restructure or extend the instance
Completed without business disruption

Build

MobileCorp specialist UEM team will scope, design and build a new UEM instance with custom profiles; or re-configure an existing instance. Our skillset includes:

instance build in the cloud or on premise
DEP and Knox integration
integration with third-party security products, such as antivirus, endpoint protection, and mobile threat defence
standard and extended profiles
kiosk settings
identity authentication and management

Deploy

Device Sourcing

procurement of devices from reputable suppliers
procurement of devices on MRO Telstra plans or from MOTIF

Device Enrolment

Apple DEP, Samsung Knox and Google Zero-Touch enrolment management
only Australian vendor to provide Google Zero-Touch enrolment across Australia and New Zealand

‘Out of Box’ Provisioning

over the air configuration of users’ corporate email accounts, office Wi-Fi credentials, VPN
simplified automated zero-touch set-up for end users

Bulk Deployments

proven track record deploying thousands of devices Australia-wide to deadline
project management
on-site training or support personnel

Manage

MobileCorp provides a UEM managed service for smartphones, tablets, laptops, IoT devices and PCs.

We have thousands of devices under management for Australian enterprise and business customers.

MobileCorp offers a UEM managed service which includes the following modules:

Operational Management

new devices enrolled and configurated prior to deployment
over-the-air (OTA) management of a high volume of devices

Security Management

device remote-wipe or lock available 24x7x365
profile sync available 24x7x365
devices locked down to specific apps
devices unlocked without the requirement of the end users’ credentials
password and privacy/security policies

Application Management

automated deployment of business apps without requiring the end user to input their credentials
remote management of applications install, remove, and updates

Asset Management

asset inventory register of all devices and their MDM environment compliance status
asset model, assigned user, device storage and battery level, serial number, OS version, and apps installed

Data Management

cloud-based inventory to automatically collect and report data
review data usage per device to assist with expense management
password and privacy/security policies to protect data

Proactive Monitoring

set alerts e.g. MDM disabled, no connectivity, device jailbroken

ServiceDesk

certified UEM engineers
available AEST|AEDT business hours
ticketed service model
performed to Service Level Agreement

Support

Ticketed Support Service

level 1-3 escalation support service desk
performing to SLA
certified MDM Engineers

End User Support

dedicated email address and phoneline for end users requiring support

Governance and Compliance Reporting

MobileCorp can provide a fully outsourced management service, or co-manage an instance with an internal IT resource. Regardless, our UEM team will provide clarity and visibility of an organisation’s environment to meet governance and compliance criteria.

MDM Account Management

know who your dedicated MobileCorp MDM account manager is by name
strategic partner providing UEM insights and support
first point of contact for issue escalation

Monthly Reporting

dashboard report of fleet status, compliance, service activity and user behaviour
highlighting opportunities and making recommendations for remediation, and potential cost savings
meeting governance and security compliance requirements

The MDM to UEM Technology Shift

Mobile Device Management [MDM] no longer accurately describes the capabilities of these cloud-based SaaS solutions and environments. Far from just device management, the features first expanded to include application and content management, and then shifted again to incorporate management of all endpoint devices and fixed devices.

In line with the technology expansion the language has moved from Mobile Device Management [MDM] to Enterprise Mobility Management [EMM] and since 2018, it’s more recently moved to Unified Endpoint Management [UEM] solutions.

As one of the leading enterprise mobility management companies in Australia, MobileCorp has UEM solution specialists and engineers to design, build, deploy and manage custom MDM cloud solutions, enterprise managed mobility services and UEM environments. We have a proven track record delivering a UEM managed service to a range of enterprise and business customers across the country, and we can assist your business too.

Choosing the Right UEM Solution

VMWare and Microsoft are the two most popular UEM platforms in Australia and MobileCorp has extensive experience with both platforms.

However, many global companies require their Australian business to use the same UEM platform as is used by head office. To meet this need, MobileCorp has also developed capability in Avanti/MobileIron, SOTI and Citrix Xenmobile.

In reality, there is not a great deal of difference in the features and benefits of the different managed mobile services and UEM products, but one may suit an organisation better than another.

This is dependent upon the company’s existing infrastructure and software. Licensing for each of the UEM platforms is also a free inclusion in some carrier plans, or with purchases of other products.

At its discretion, Telstra may offer a free T-MDM (VMWare) licence with certain Corporate Mobile Plans when fleet size and spend reach set eligibility criteria. Microsoft may offer free Intune licensing with the purchase of other Microsoft product suites.