END USER MANAGEMENT
meeting workers where, when, and
how they want to work
MobileCorp is a vendor-neutral digital workspace technology expert.
We assist our customers to select the most appropriate solution based on:
- current infrastructure
- people and behavioural objective
- policy and processes
- workplace objectives
Key drivers for digital workspace
Digital workspace strategy reflects the new(ish) reality of remote workers.
Even pre-pandemic, the trend towards ‘work anywhere anytime’ employees was exploding. According to the Australian Bureau of Statistics (March 2018) 25% of Australians reported already completing some portion of their work from home.
This dynamic requires IT to respond by providing a set of platforms, tools and environments for employees to work anytime, anywhere, across any device.
The key drivers for a digital workspace strategy are continuing to emerge, but include:
- workforce mobility
- ‘big data’ information overload
- culture of deadline
- endpoint security vulnerability
- continuously evolving technologyThe Centre for Future Work, part of progressive think tank The Australia Institute, estimates about three in 10 Australian workers – or four million people – can do their jobs from home.
These are largely people in office settings who work on computers or by telephone.
Today’s worker works from anywhere, anytime, on multiple devices. A recent Gallup poll in the US found the average employee uses 2.3 devices to complete work, while 14% of workers use six devices or more.
There is now so much information available to workers that increasingly it is difficult to find what is needed in a timely fashion. This is hampering workplace productivity. There is an added issue with a shortage of data scientists to make sense of the increased data load.
Employees are expected to work faster, to collaborate effectively, to achieve targets and meet deadlines.
This is driving a demand for digital tools to help workers achieve more in less time.
As the number of devices continue to grow, the risk of cybersecurity threats is exacerbated at the endpoint -especially when endpoint devices are roaming outside of corporate-controlled networks.
Technology, both software and hardware, operates in a constant state of change. IT teams cannot put a solution in place then step back and admire their handiwork.
Constant revision and innovation is required.
Employees also need IT processes and policies, and training, to help them to keep up with constant updates to the digital tools they are expected to use.
Where does digital workspace fit?
…with end-user computing?
End-user computing is a term which is used to describe bringing the full digital workspace to life for an organisation.
It’s about looking at the breadth of the end-user experience and considering all the systems required to accomplish the daily workload.
Instead of building an individual Point of Delivery (PoD) for each desktop type, application, and database – an end-user computing strategy consolidates these systems into a single platform to deliver a more efficient user experience.
…with unified endpoint management?
Unified endpoint management is a relatively new term coined by global research company, Gartner, to describe solutions which encompass the management of all endpoints in the digital workspace.
The first Gartner UEM Magic Quadrant was in 2018. It grew out of the previous Enterprise Mobility Management (EMM) Magic Quadrant which in turn had evolved from mobile device management (MDM). The difference with UEM and its predecessors is that it had expanded to encompass desktop PCs, tablets, IOT devices and all endpoints.
Digital Workspace with MobileCorp
There are many vendors who claim to have digital workspace/workplace/UEM solutions. In fact, many of them focus on just one or two aspects of the workplace be it HR, collaboration, endpoint devices, identity and access management, or IT services.
There are some products which encompass a wider range of digital workspace technologies, but these are continuing to evolve.
They include vendors/products such as:
- VMWare Workspace ONE
- Microsoft Intune, Microsoft 365, Microsoft Office 365, Microsoft Digital Workplace
- IBM MaaS360
- Citrix Workspace
- Telstra Connected Workplace