END USER MANAGEMENT

managed office 365

what’s not to love?

get all the Office apps you know so well, plus collaboration, productivity and security tools
in a tidy bundle, managed by MobileCorp

Office 365 is a cloud-based suite of apps and services centred around business productivity, collaboration and security.

It includes familiar Microsoft Office apps like Outlook, Word, PowerPoint and Excel, as well as apps and services like SharePoint, Skype for Business, Teams and OneDrive.

MobileCorp offers O365 solution design, build, migration, and managed service.

What is Microsoft Office 365?

Office 365 is the most popular business app in Australia, and has 200 million users globally.

Office 365 is a Microsoft product delivered as a monthly subscription service. It includes the latest versions of Microsoft’s Office suite, as well as a number of communication and collaboration tools such as Exchange, SharePoint, and Teams. 

There are Office 365 plans for small and midsized businesses, large enterprises, schools, and non-profits. Prices range from $6.90/user/month up to $48.10/user/month ex GST. Plans can be mixed and matched across business users, and plans can be changed at any time.

Not to be confused with Microsoft 365

Just to confuse matters, Microsoft has another product known as Microsoft 365. Given this is how many people refer to Office 365, the naming convention has not been helpful. Microsoft 365 includes Office 365 as a component but also includes Windows 10 Enterprise, Enterprise Mobility + Security (EMS), and machine learning.

MobileCorp office 365 professional services

MobileCorp offers professional services to scope, procure and deploy Office 365.

These include:

  • consultancy and solution scoping
  • solution architecture
  • tenancy design and build
  • migration
  • licensing
  • support service desk
  • ongoing managed service

We utilise O365 in our own business so have hands-on experience with how to make the most of this product suite.

The key to a successful migration or managed service is the pre-planning and articulation of the business drivers. MobileCorp will lead a workshop to prioritise outcomes, delineate responsibilities, and plan a custom managed service.

MobileCorp solution architects will design an Office 365 tenant to meet identified business requirements, considering integration with existing infrastructure, workforce mobility, equipment and software.

Migrating to an Office 365 environment is a project requiring significant resource and skilled knowledge to ensure business continuity.

MobileCorp’s Managed ICT service team will project manage and provide the technical skillset to migrate an existing mail environment such as Exchange or G-suite to Office 365. This will include mailbox migration, DirSync/SSO ADFS configuration, and data migration. We will also set up Office 365 collaboration tools such as SharePoint, Skype for Business, and Teams.

Microsoft has a range of plans for small business through to enterprise, with additional plans aimed at education, government and non-profit sectors. MobileCorp will recommend the most suitable plan based on the business requirements. We will also manage licensing to ensure it is compliant and optimised for individual users and the business as a whole.

MobileCorp provides a managed service focused on supporting end users, delivering a schedule of planned maintenance, and offering strategic advice for evolving the environment.

A technical service desk provides a swift response to end user requests, initiates bug fixes, and delivers operational management of employee movement including licensing compliance.

Receive monthly reports with compliance and status updates, and recommendations for optimisation for the environment.

We can also offer security monitoring and a back-up service.

Features include:

  • tenancy management
  • user/group creation
  • licence assignment
  • adding and removal of services
  • technical support service desk
  • security monitoring
  • backup service for Exchange Online, SharePoint Online and OneDrive for Business
  • reporting package

MobileCorp office 365 managed migration service

MobileCorp offers two migration packages – one suited to SMB migrations, and one for more complex enterprise migrations.

SMB Office 365 Migration service

A package of Migration Services for on-premises Exchange, Google Mail and IMAP mail services. We migrate mailboxes, public folders, distribution lists and can perform the required desktop changes. Our services are priced either per mailbox or on a per user/month contract, starting from as few as 10 mailboxes.

Complex Office 365 Migration service

Our Office 365 Migration specialists will work with you to understand the required business outcomes. We will scope and design the solution and information architecture. We will devise an end-to-end migration plan, setting up Identity, Active Directory, migrating Exchange, and files; and demonstrate the wider unified communications capabilities of the O365 platform.

MobileCorp will manage identities, authorisation, and authentication. MobileCorp will synch on-premises Active Directory with Windows Azure Active Directory, and configure Active Directory Federation Services (ADFS) and the Directory Synchronisation (DirSync) appliance.

Whether a portal or a fully-fledged Intranet, MobileCorp will build a ready-made home environment complete with links to files in OneDrive, and the tuning of Delve. 

MobileCorp will migrate emails to the new Exchange system, from Exchange 2003,2007, 2010,2013 and 2016, Gmail and POP/IMAP. We will provide a solid foundation via Active Directory and introduce the benefits of Teams and Skype for Business.

MobileCorp will migrate existing files into OneDrive, relieving internal IT resources of this time-consuming process.

MobileCorp can help decide what to keep and migrate vs archive, develop security permissions, and re-validate the folder structure.

MobileCorp will demonstrate the wider capabilities of the Office 365 platform including: Planner, Teams, Yammer, Staff Hub, Flow, PowerApps, and SharePoint.

Windows 7 and Office 2010 no longer supported from 2020

Support for Windows 7 ended on January 14, 2020.

Since January 2020, Windows 7 has no longer received security updates, unless Extended Security Updates (ESU) were purchased. Without ESU, Windows 7 is vulnerable to security threats. For more information, see the Windows 7 end of support site and Lifecyle FAQ-Extended Security Updates.

Office 2010 will reach its end of support on October 13, 2020.

Businesses running either of these products will need to upgrade to a new solution to avoid exposure to security risk.

End User Managed IT