ENDPOINT MANAGEMENT

...the journey from MDM to Unified Endpoint Management

it began as MDM
has evolved through EMM
to arrive in 2020 as UEM

Mobile Device Management [MDM] – while a familiar label – no longer accurately describes the capabilities of these cloud-based SaaS environments, which are now referred to as Unified Endpoint Management [UEM] solutions.

The technology has shifted from being device-centric to offering a holistic endpoint management environment covering authenticaton and identity, security, and a range of endpoint devices including laptops, desktops, routers and IOT devices.

Technology shifts from MDM to UEM

Mobile device management technology has shifted from on-premise to cloud delivery, while the device types under management have expanded from mobile phones and tablets, to include laptops, desktops, and IoT endpoints, whether they have a SIM card or not.

Management has also expanded from management of the physical device, to include the management of applications and content. 

With each shift in technology the language to describe the product has shifted from MDM, to EMM, and now to UEM.

MDM We started with MDM in 2010 around the time of iOS 4 and the focus was all about remotely managing devices, and allowing users to perform only certain prescribed tasks on their devices. MDM includes features like device provisioning, enrolment, device security and location tracking. It also allows wiping the data in case the device is stolen or lost. A basic MDM tool has the ability to enforce security policies, track inventory and perform real-time monitoring and reporting.

EMM Then along came the explosion of the applications market. MDM needed to expand its capabilities to not only manage the device but also mobile applications and content. We saw the emergence of vendors that provided both MDM and mobile application management MAM. This evolution was referred to as enterprise mobility management or EMM. EMM vendors sought to cater to all enterprise mobility needs, and in more recent years, the rise of cloud apps has prompted many EMM vendors to also offer identity management features like federation and multi-factor authentication.

UEM In 2020 we now have unified endpoint management, UEM. Over the last few years, desktop operating systems like Apple macOS and Microsoft Windows 10 have added mobile device management features, and in response, EMM and MDM vendors started supporting desktops and laptops. The trend today is to unify the management of as many aspects of the end user experience as possible. Platforms seek to manage laptops, mobile devices, mobile apps, browsers, authentication and identity, and virtual desktops, all from one platform, with security policies that can span the whole stack. This UEM feature is also called ‘workspace’ management.  

CMT

MobileCorp supported UEM platforms

MobileCorp provides management of all leading UEM platforms including VMWare, Intune, MobileIron and SOTI, as well as Jamf for Apple-centric fleets.

Our solution specialists and engineers will design, build, deploy and manage custom UEM instances.

From building a UEM instance, through testing and deployment, to ongoing management and service desk, MobileCorp has accredited highly skilled UEM engineers to deliver your UEM environment.

Our managed service includes:

  • audit and remediation of existing instances
  • design and build of new instances, configuration of profiles
  • deployment of environment, enrolling and deploying bulk devices
  • security management including device wipe, kiosk mode, profile sync
  • remote application management
  • proactive monitoring and technical support service desk
  • data and asset management and reporting

VMWare Workspace ONE – formerly known as AirWatch – has been the market leading MDM/UEM SaaS platform for many years. It has set a benchmark for innovation in the sector.  It is also the UEM environment of choice for MobileCorp customers.

MobileCorp has proven capability in the design and build of VMWare instances, profile configuration, and ongoing platform management.

Intune has been the shooting star of UEM. Managing 175 million devices it is the most widely used global UEM solution. It rivals VMWare as the top global leader, yet only three years ago did not even appear in the Gartner ‘leaders’ quadrant. A feature of Intune is its seamless integration with Microsoft 365.

MobileCorp has enterprise-level capability in building and managing Microsoft Intune environments for company-owned and BYO devices. MobileCorp recommends Intune for companies who run the Microsoft Office365 product suite. The MobileCorp fleet runs on Intune.

MobileIron was voted the Best Unified Endpoint Management Tool 2019 by Gartner’s Peer Review People’s Choice.

MobileIron is growing its presence in Australia and counts the ACT Government and Australian Bureau of Statistics among its customers. MobileIron is recommended for organisations seeking both mobile and non-mobile management and differentiated security features.

MobileCorp offers a managed service for design, build and management of your MobileIron platform.

SOTI is an enterprise mobility management platform with a global legacy. 

Whereas other UEM vendors have expanded into other technologies, SOTI has focused on mobile endpoint management as its core business and it is well-positioned for IoT. Another feature of the SOTI platform is the ability to build apps in minutes.

MobileCorp has capability in the design, build and management of your SOTI environment.

Jamf is the world’s leading pure-play Apple-centric EMM platform. It is a focused alternative for customers with Apple-only mobile fleets. Jamf Pro is targeted at enterprise clients and Jamf Now for SMBs. 

UEM key benefits: automation and security

As UEM has followed a trajectory of growth from MDM to EMM to UEM, its features and capabilities have expanded.

However the key benefits have remained remarkably consistent and relate primarily to automating and securing endpoint management.

Specifically key benefits include:

  • simplified IT security administration
  • push-based and instant delivery of policies, apps and updates
  • fully automated enrolment, pre-configuration and retirement for any device
  • end user profile enforcement
  • amplified visibility of assets
  • Internet of Things management
  • single-pane endpoint management